Re: [Wg-test-framework] oseleta* (Dell R415) problem, offered free upgrade/sidegrade to R630

["Marcos E. Matsunaga" <Marcos.Matsunaga@xxxxxxxxxx>]

Hi Ian,

I think it is a good idea to accept their offer. You spent too much time 
trying to get it fixed already.
The spec should be at least similar to the R415 and if they want to drop 
some extras to compensate for the time that the systems were not in use, 
that would be even better.

On 07/28/2016 06:05 PM, Ian Jackson wrote:
> The test lab has four Dell R415s, in two pairs with different
> configurations.  The nocera pair (nocera0, nocera1) basically work
> fine and have been in service for some time.
>
> The oseleta pair have some problem which causes them to hang during
> the BIOS POST about one time in 20.
>
> Dell have replaced several components; they have tried to repro the
> problem in their lab, under my instructions.  Credativ and I have
> narrowed the buggy configuration down to just the server (with no
> network or keyboard connected) and Credativ reproduced the trouble on
> Yogesh's workbench, so we can rule out problems with the datacentre
> power (or serial provision).  However, Dell haven't been able to repro
> the problem.
>
> Dell have now decided to cut their losses.  They have offered to swap
> the two problematic R415s for two R630s.  The technician writes:
>
>    I'd like to offer exchanging both systems at this point since we
>    have not been able to replicate the issue here in our lab.  Since
>    the R415s is no longer built, I would like to offer R630s in their
>    place to compensate for an AMD to Intel change as we do not have any
>    new AMD systems.  If you would like to see the design of what the
>    new system will include, I can create a build for the systems and
>    send it to you to look over.
>
> I am inclined to say that we should accept this offer.
>
> The switch from a pair of AMD x86 boxes to a pair of Intel ones is not
> ideal but Lars tells me we expect to be getting a second rack, and we
> can rebalance as desired when we do the procurement for that rack.
>
> Opinions ?  In the absence of objections I intend to ask Dell to
> please, yes, send us a spec to review.
>
> Thanks,
> Ian.
>
> [1] If I have got my records correct, the troublesome R415s (oseleta*)
> have this configuration:
>    
> http://xenbits.xen.org/gitweb/?p=people/iwj/colo-for-testing.git;a=blob;f=avail/Item+3A-Quotation%23112514-1+DELL+1U+DUAL+AMD+4133.doc;h=a6878dbacf3cb38b1406b1af129790c60e20ed1f;hb=HEAD
>
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--

Regards,

Marcos Eduardo Matsunaga

Oracle USA
Linux Engineering

“The statements and opinions expressed here are my own and do not
necessarily represent those of Oracle Corporation.”


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