Xen project Mailing List

Ian,

Here is the case number and the contact information on the oseleta BIOS issues.

Bruce McDaniel
Enterprise Hardware Support Analyst
Dell | Global Commercial Support Services
My hours are 11:00AM to 8:00PM (EST)
1-800-822-8965 ( 1-800-387-5757 Dell Canada )

Here are some of the inane question they send me;

Hello Paul,

The engineer has some questions as the Dset does not indicate any problems.

first when the system hangs are you able to tell if it hangs in the same place

every time and if so where is that.

second are you using console redirection when the issue is occurring or if they have been directly connected to the unit.

please let me know as soon as possible.

------------------------------------------------------------------------------------------------------------

Hello Paul,

Well here is the engineers next question.

Let me know and I will send it on to him.

Are they power cycling the unit while its already PXE booted to another OS? If they gracefully reboot from an OS they are in and boot to the image, does the issue occur? Does the issue occur with a supported OS or from SLI as previous suggested?

Thank you
Bruce McDaniel

ORIGINAL EMAIL TO DELL FOLOWS!

From: Ken Bowers [mailto:ken.bowers@xxxxxxxxxxxxxxxx]
Sent: Wednesday, April 01, 2015 12:09 PM
To: Bruce Mcdaniel
Cc: Ken Bowers; Paul George (PLG) (pgeorge@xxxxxxxxxx)
Subject: * SUSPECTED SPAM * RE: SR# 909346000 <<#3883959-15926979#>>
Importance: Low

Paul George: 508 450 9332 pgeorge@xxxxxxxxxx

My Cell: 978-407-7301 ken.bowers@xxxxxxxxxxxxxxxx

Links to the data below

-----Original Message-----
From: Paul L. George(Office) [mailto:pgeorge@xxxxxxxxxx]
Sent: Wednesday, April 01, 2015 12:05 PM
To: Ken Bowers
Subject: FW: oseleta[01] apparent BIOS bug (or maybe hardware problem)

Information from Testing system and test engineers

-----Original Message-----

From: Ian Jackson [mailto:Ian.Jackson@xxxxxxxxxxxxx]

Sent: Wednesday, March 25, 2015 10:05 AM

To: Paul L. George

Cc: 'Don Koch'; 'Lars Kurth'; 'Ian Campbell'; wg-test-framework@xxxxxxxxxxxxxxxxxxxx

Subject: oseleta[01] apparent BIOS bug (or maybe hardware problem)

While doing commissioning tests of oseleta0 and oseleta1 I have found what appears to be a BIOS bug, where warm reboots sometimes fail.

What happens is this:

* osstest controller successfully autoinstalls Debian wheezy on test

box (oseleta[01]). (Box is configured to netboot; when boot from

local disk is desired this is achieved by the osstest controller

installing an appropriate pxelinux configuration on the tftp

server.)

* osstest controller installs Xen hypervisor in /boot and adjusts

bootloader settings, and instructs the machine to reboot (with

`ssh root@oseleta[01] init 6'.)

* Test box goes down normally.

* Serial logs show some BIOS messages relating to the boot.

* Serial logs show BIOS messages stopping in the middle of the boot

sequence.

This is the problem I am reporting, and appears to be a BIOS bug.

NB that some of the boot messages do not appear, so the problem

occurs before the system starts to attempt netboot. It is

therefore not related to the bootloader or the pxelinux image.

* osstest controller times out after 400 seconds, and collects

a copy of the serial log file etc.

* osstest controller reuses the machine for another test. The

next test involves power cycling the machine, after which it

boots (into the provided network install image) just fine.

The failure seems to happen about one time in ten. The rest of the time it seems to work just fine (and then the complete reboot cycle takes ~135s).

Both machines in the pair are affected with roughly equal probability.

Examples of the failure include:

http://logs.test-lab.xenproject.org/osstest/logs/50196/test-amd64-i386-xl-qe

muu-ovmf-amd64/info.html

http://logs.test-lab.xenproject.org/osstest/logs/50196/test-amd64-i386-xl-qe

muu-ovmf-amd64/serial-oseleta1.log

http://logs.test-lab.xenproject.org/osstest/logs/50196/test-amd64-i386-xl-qe

mut-win7-amd64/info.html

http://logs.test-lab.xenproject.org/osstest/logs/50196/test-amd64-i386-xl-qe

mut-win7-amd64/serial-oseleta0.log

http://logs.test-lab.xenproject.org/osstest/logs/50196/test-amd64-amd64-xl-m

ultivcpu/info.html

http://logs.test-lab.xenproject.org/osstest/logs/50196/test-amd64-amd64-xl-m

ultivcpu/serial-oseleta1.log

http://logs.test-lab.xenproject.org/osstest/logs/50196/test-amd64-i386-xl-qe

muu-winxpsp3/info.html

http://logs.test-lab.xenproject.org/osstest/logs/50196/test-amd64-i386-xl-qe

muu-winxpsp3/serial-oseleta0.log

(In each case, scroll to the bottom of the serial log.)

Paul, can you please raise this problem with your supplier and/or Dell ?

Thanks,

Ian.

Ken Bowers,

Senior Account Manager,

Server Specialist, Sunnytech, Inc. www.sunnytechusa.com âTotal Solution IT, Once Source, One Callâ

D: 781.281.7025 | C: 978.407.7301 | O: 781.281.7020 x 1232 | F: 781.935.1906

From: Bruce Mcdaniel [mailto:US_BasicServer_Team1@xxxxxxxx]
Sent: Wednesday, April 01, 2015 11:51 AM
To: Ken Bowers
Subject: SR# 909346000 <<#3883959-15926979#>>

Enterprise Service Request

Hello Ken,

Thank you for contacting Dell! This issue has been assigned to me under Service Request #909346000.

I will be the best person to contact until your issue is resolved.

Please reply to this e-mail with any questions you may have.

Helpful Links.

Dell Drivers/Downloads: http://www.dell.com/support/home/us/en/19
.

LIVE DVD
http://www.dell.com/support/home/us/en/19/Drivers/DriversDetails?driverId=CWF92
.

Open Manage Server Administrator Version 6.5
http://www.dell.com/support/drivers/us/en/04/DriverDetails?driverId=G2WT6&fileId=2731115616
.
Version 7.4 (for use with 64 Bit OS)
http://www.dell.com/support/home/us/en/19/Drivers/DriversDetails?driverId=28KFC&osCode=WS8R2&fileId=3350815027
.
Basic Warranty
http://i.dell.com/sites/doccontent/shared-content/services/en/Documents/hardware-service-contract.pdf

Thank you for choosing Dell.

Bruce Mcdaniel
Enterprise Technical Support Specialist

Dell | Enterprise

Toll Free 1-800-822-8965 ( 1-800-387-5757 Dell Canada )

My work schedule is 11:00AM to 8:00PM (EST)

Our support queue is open 8am - 8pm Monday - Friday Eastern Standard Time

Customer feedback | How am I doing? Please contact my manager US_ENT_Manager@xxxxxxxx


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[Wg-test-framework] DELL SUPPORT SR# 909346000 <<#3883959-15926979#>> oseleta ssues